COMMON CHALLENGES
Most companies don't necessarily have a software problem; they have a connectivity problem. When your CRM, ERP, or internal databases don't talk to each other, your organization loses its ability to move at the speed of the market.
When your business uses different systems for each department, your team wastes hours on double-entry and corrections. This isn't just a nuisance; it’s a massive hidden cost that introduces human error into your most sensitive data sets.
Ad hoc solutions are great for simple tasks, but they lack flexibility. When a workaround stops working in the middle of a job, you’re often left with more questions than answers and no clear way to audit what went wrong.
Rushed development usually results in "spaghetti code" - software that is fragile, hard to update, and expensive to maintain. If your developers are afraid to change a line of code for fear of breaking the entire system, you have a technical debt problem.
The Tandem method
We don’t just "plug things in." Our approach to API development and system integration is rooted in longevity and security. We treat your software ecosystem as a single, living organism.
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Before writing a single line of code, we map your current data flow. We find the hidden bottlenecks and identify where legacy systems are throttling your team's performance.
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If a standard API doesn't exist, we build it. We develop RESTful APIs that are purpose-built for your specific workflow, making sure your tools talk to each other in a language they both understand.
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Integrations are the most common entry point for data breaches. We implement industry-standard protocols and encrypted data transit to ensure your proprietary information stays protected.
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We build "self-healing" integrations. Your system will be able to automatically retry failed requests and flag problems immediately if a third-party service goes down.
DELIVERABLES
Our work produces cohesive, automated, and transparent technical systems that help organizations thrive.
We create a comprehensive Product Requirements Document (PRD) and a technical roadmap that prioritizes high-impact fixes, ensuring your budget is spent on features that actually move the needle.
This is the "engine room." We handle the infrastructure audits, stack selection, and middleware development required to sync your CRM, ERP, and custom applications.
The best automation in the world is worthless if your team doesn't use it. We provide the leadership and training frameworks to ensure a smooth transition from manual chaos to automated efficiency.
BEYOND DEVELOPMENT
Getting your tools integrated is just the beginning We're here for the long haul:
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tandem expert
Our services are delivered by people who have built and scaled their own technology companies.
Managing Director
When it comes to work, James is especially passionate about three things; bringing experts from multiple fields together, building novel solutions to complex problems, and making the world a better place.
After earning a Bachelor of Commerce in Management Systems from the University of Alberta, James has spent the last decade performing Business Analysis and managing Development teams.
A native integration is a "pre-built" connection made by the software provider. While easy to set up, they are often rigid. A custom API is a bespoke bridge built specifically for your unique business rules, allowing for much more complex data manipulation and reliability.
We use enterprise-grade encryption for data in transit and at rest. Additionally, we implement strict "least-privilege" access, ensuring the integration can only see and move the specific data it needs to function.
Yes. We specialize in "API-enabling" older systems. This usually involves building a custom middleware layer that "scrapes" or queries the legacy database and translates that information into a modern format for your other tools.
While it depends on the complexity of the systems, a standard discovery and auditing phase usually takes 2 weeks, with the full integration and testing phase typically spanning 6 to 10 weeks.
Because we build with proactive monitoring, we are alerted the moment a connection becomes unstable. Our custom middleware is designed to be modular, meaning we can update the "adapter" for that specific service without breaking the rest of your system.
