Helping the CFGA Distribute $2M of OFCAF Grant Funding

The Client

The Canadian Forage and Grassland Association (CFGA) is the national voice for all sectors of the forage and grassland industry.

The CFGA formed in 2010 to uphold the robust forage industry and realize the potential of Canada’s domestic and export forage markets. They work cooperatively with their partners to develop the forage and grasslands industry through knowledge transfer, research and supporting market opportunities in Canada and abroad.

With hundreds of applications from farmers, millions of dollars of federal funding to distribute, and ever-changing requirements from federal programs, CFGA needed support in automating it’s claims process to better support the forage industry.

The Problem

For many non-profits, fighting to keep up with admin tasks and record-keeping is a daily reality.

You have the funding, the applicants, and the mission - but your team is buried under a mountain of manual data entry, dealing with cases, and creating reports. When data is scattered across local drives and paper trails, you aren't just losing time, but risking the operational health of your entire program.

The Discovery Sprint

The project’s core requirement centered around automating CFGA’s claim management process, reducing the back and forth between applicants and staff, as well as streamlining the management and tracking of claims.

Our discovery phase focused on deeply understanding how the claims process worked and what the common pitfalls in the application process were for both applicants and staff. We also uncovered improvements and desired features that would make new processes possible.

Design and Development

Tandem designed and developed an comprehensive claim management web app that improved and replaced over half of CFGA’s existing processes. With the essential claims processes in place, we continued adapting the platform to the changes in program structure as well as adding new features.